Refund Policy

1. General Policy

At LEMO TV, we provide digital streaming services that are delivered instantly after purchase. Due to the nature of these services, all sales are considered final and non-refundable once the service has been activated.

By purchasing from our website, you agree to this Refund Policy.

2. Free Trial Recommendation

We strongly encourage all users to request or use a free trial (if available) before purchasing a subscription.

This allows you to:

Test streaming quality
Check channel availability
Verify device compatibility

Purchasing without testing means you accept the service as-is.

3. Eligible Refund Cases

Refunds may only be considered in the following limited situations:

You did not receive your account details after payment
Service is completely inaccessible due to a confirmed issue on our side
Duplicate payment made by mistake

All refund requests must be submitted within 24–48 hours of purchase.

4. Non-Refundable Situations

We do NOT offer refunds in the following cases:

You changed your mind after purchase
You are not satisfied with specific channels or content
Temporary buffering or downtime caused by your internet or device
Incorrect device setup or lack of technical knowledge
Failure to read service description before purchase
Account suspension due to violation of Terms & Conditions
5. Technical Issues

If you experience any issues, our support team will:

Help you set up your IPTV service
Assist with compatible apps (e.g., IPTV Smarters, TiviMate)
Troubleshoot streaming or login problems

We prioritize solving issues instead of issuing refunds.

6. Payment Methods & Refund Processing

If a refund is approved:

It will be processed using the original payment method
Processing time may vary depending on the provider

⚠️ Crypto payments are generally non-refundable due to their irreversible nature.

7. Chargebacks & Disputes

Opening a chargeback or dispute without contacting us first may result in:

Immediate account suspension
Permanent ban from our services

We strongly recommend contacting support to resolve any issue quickly.

8. Subscription Expiration

Refunds will NOT be issued for:

Partially used subscriptions
Expired subscriptions
Unused time remaining in a plan
9. Changes to This Policy

We reserve the right to update this Refund Policy at any time. Changes will be posted on this page.

10. Contact Us

For refund requests or support inquiries:

📧 Email: support@lemo-tv.xyz